Shipping Policy

We currently ship to customers in Australia and the United States using trusted fulfilment and logistics partners.

Below you’ll find details on our order processing times, estimated delivery timeframes, shipping costs, order tracking, delivery delays, missing packages, incorrect addresses, customs duties, taxes, and how to contact us for support.

Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Processing times exclude weekends and public holidays.

Shipping Costs

Standard shipping is free on all orders where available.

Express shipping may be available at checkout for an additional fee.

All available shipping options, delivery estimates, and costs will be shown clearly at checkout before payment.

Estimated Delivery Times

Our estimated delivery timeframes are:

Shipping Method	Estimated Delivery Time
Standard Shipping	6–12 business days
Express Shipping	2–6 business days

The estimated delivery timeframes above include order processing time.

Shipping times are estimates only and may vary due to customs processing, courier delays, public holidays, weather events, or periods of high order volume.

Express Shipping

Express Shipping is available for eligible orders at checkout.

If Express Shipping is not shown at checkout for your delivery address, it means this option is not currently available for your location.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and tracking link.

If you have not received tracking information within 3 business days after your order has shipped, please check your spam or junk folder first. If you still cannot find it, contact us at info@luscentred.com.

Shipping Delays or Missing Packages

While we aim to meet all estimated delivery windows, delays may occasionally occur due to customs processing, courier disruptions, public holidays, weather events, or seasonal demand.

If your package has not arrived within 20 business days of shipment, please email us at info@luscentred.com and we will investigate the issue with the courier.

Incorrect or Incomplete Addresses

Orders are shipped to the address provided at checkout.

Please double-check your shipping details before placing your order.

If an order is returned, delayed, or lost because the shipping address was incorrect or incomplete, we may be unable to offer a refund or reshipment.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at info@luscentred.com.

We will do our best to update the address before the order is shipped, but we cannot guarantee changes once fulfilment has started.

Customs, Duties, and Taxes

For orders shipped outside Australia, customs duties, import taxes, or local fees may apply depending on your country’s regulations.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Any customs duties, import taxes, or local fees are the customer’s responsibility.

Support

If you have any questions about your shipment, please contact us at info@luscentred.com.