Shipping policy

We currently ship to every destination available in our storefront country/region selector and at checkout using trusted fulfilment and logistics partners. Supported destinations include Australia, the United States, Canada, the United Kingdom, New Zealand, Germany, the Netherlands, Switzerland, Sweden, and our other supported European countries.

Below you’ll find details on our order processing times, estimated delivery timeframes, shipping costs, order tracking, delivery delays, missing packages, incorrect addresses, customs duties, taxes, and how to contact us for support.

Order Processing Time

Orders are processed within 1-3 business days after payment is confirmed.

Processing times exclude weekends and public holidays.

Shipping Costs

Standard shipping is free on all orders where available.

Express shipping may be available at checkout for an additional fee.

All available shipping options, delivery estimates, and costs will be shown clearly at checkout before payment.

Estimated Delivery Times

Our estimated delivery timeframes are:

Shipping Method	Estimated Delivery Time
Standard Shipping	6-12 business days
Express Shipping	2-6 business days

These estimates include order processing time. 

Delivery timing can be affected by carrier network disruptions, customs inspections or clearance, public holidays, severe weather, address issues, and unusually high parcel volumes. These events can occur outside Luscent Red's direct operational control.

Express Shipping

Express Shipping is available for eligible orders at checkout.

If Express Shipping is not shown at checkout for your delivery address, it means this option is not currently available for your location.

Order processing, customs clearance, weather, and carrier network conditions can still affect the delivery date.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and tracking link.

Shipping Delays or Missing Packages

While we aim to meet all estimated delivery windows, delays may occasionally occur due to customs processing, courier disruptions, public holidays, weather events, or seasonal demand.

If your parcel passes the estimated delivery window, tracking says delivered but it is missing, the carrier confirms loss, or an item arrives damaged, please contact us at info@luscentred.com as soon as practical.

Shipping Protection (Add-on)

If you purchased Shipping Protection with your order, read the full coverage and claim terms.

Incorrect or Incomplete Addresses

Orders are shipped to the address provided at checkout.

Please double-check your shipping details before placing your order.

If an order is returned, delayed, or lost because the shipping address was incorrect or incomplete, we may be unable to offer a refund or reshipment.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at info@luscentred.com.

We will do our best to update the address before the order is shipped, but we cannot guarantee changes once fulfilment has started.

Customs, Duties, and Taxes

For orders shipped outside Australia, customs duties, import taxes, or local fees may apply depending on your country’s regulations.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Any customs duties, import taxes, or local fees are the customer’s responsibility.

Support

If you have any questions about your shipment, please contact us at info@luscentred.com.